Terms of Service
These Terms & Conditions (“Terms”) govern your access to and use of Coral Compass’s booking platform and related booking pages (the “Service”), and any reservation you make through the Service.
Company: Coral Compass, LLC (“Coral Compass,” “we,” “us”)
Contact: support@coral-compass.com
Mailing Address: 257 East 200 South, Ste 1080, Salt Lake City, UT 84111
By using the Service or completing a reservation, you agree to these Terms. If you do not agree, do not use the Service.
1) Key definitions (simple version)
- Property: The home/condo/room you reserve.
- Reservation: A confirmed booking for specific dates at a Property.
- Booking Guest: The person who makes the Reservation and whose name appears on it.
- Total Charges: The total amount shown at checkout (nightly rate, cleaning fees, taxes, and any other amounts shown during booking).
- Property Rules / House Rules: Rules shown in the listing, at checkout, in confirmation messages, in the Guest App, and/or in the house manual.
2) Eligibility and minimum booking age
- Anyone may browse the Service.
- You must be at least 21 years old to book (unless a specific listing explicitly states otherwise).
- The Booking Guest is responsible for all guests, visitors, and anyone granted access, and for compliance with these Terms and all Property Rules.
3) Reservations are binding; property-specific terms control
A Reservation is confirmed only when (a) you receive confirmation through the Service/email and (b) your payment is successfully authorized/processed.
Property Rules and checkout disclosures may vary by Property and date. If there’s a conflict between these Terms and a Property’s specific rules/disclosures shown at booking, the Property-specific rules/disclosures control for that Reservation.
4) Rates, fees, taxes, and payment processing (GuestyPay / Stripe)
A. Pricing and taxes
Rates, fees, and taxes are displayed during checkout. Taxes and required fees may vary by jurisdiction and may change based on local requirements.
B. Payment processing
Payments are processed via GuestyPay, which routes payments through Stripe (or other payment partners used by GuestyPay). By booking, you authorize Coral Compass and the payment processor to charge your payment method for Total Charges and any additional authorized charges permitted under these Terms and your Property’s rules (e.g., approved extensions, rule-violation fees, damages beyond normal wear and tear).
C. Payment timing and failed payments
Your checkout page may show payment in full or a payment schedule. If a scheduled payment fails, we may request an updated payment method. Failure to pay may result in cancellation consistent with the cancellation policy shown at booking.
D. Chargebacks and payment disputes
If you believe there’s an error with a charge, you agree to contact us at support@coral-compass.com before initiating a chargeback so we can try to resolve it quickly.
By making a Reservation, you authorize the charges disclosed at checkout (including any approved post-booking charges permitted under these Terms and your Property Rules, such as verified damages beyond normal wear and tear, rule-violation fees, or approved extensions). If a chargeback is filed, we may dispute it by providing documentation such as the booking confirmation, payment authorization, cancellation policy shown at booking, guest communications, identity verification results, and any applicable signed agreements. Where permitted, we may also seek recovery of chargeback-related costs and fees.
5) Damage protection, damages, extra cleaning, and incidentals
A. Damage protection included in rate
Some Reservations may include a damage protection component included within the rate shown at checkout. This is not a substitute for responsible guest conduct and does not cover everything.
B. Guest responsibility
You are responsible for:
- damage to the Property or contents beyond normal wear and tear,
- missing items, unauthorized guests, unauthorized pets, smoking evidence (where prohibited), or other rule violations,
- extra cleaning required due to excessive mess, stains, spills, odors, or biohazards,
- fines or fees assessed due to guest actions (e.g., HOA violations, local ordinance violations), where allowed.
Where reasonably possible, we may document charges with photos, invoices, or vendor statements. Charges may be applied to the payment method on file consistent with your booking disclosures and applicable law.
6) Identity verification and required e-signature
For safety and fraud prevention, we may require identity verification and/or completion of an electronically signed rental agreement through the Guest App or our booking tools.
If you fail to complete required verification or e-signature by the stated deadline (or if verification fails), we may cancel the Reservation and/or deny access to the Property. Refunds, if any, will follow the cancellation policy shown at booking, subject to applicable law.
7) Cancellations, changes, and refunds (variable by property/date)
The cancellation policy that applies to your Reservation is the policy shown during checkout and included in your confirmation. Cancellation policies may vary by Property, season, length of stay, and other factors.
A. Cancellations: Refunds (if any) are issued according to your Reservation’s cancellation policy and will typically be returned to the original payment method.
B. Date changes / extensions: Not guaranteed. Approved changes may change pricing and may be governed by the policy shown at the time of the change.
C. Early departures: Generally do not receive refunds unless the cancellation policy explicitly provides for it.
D. Force majeure, weather, and events outside our control: We are not responsible for delays, interruptions, or cancellations caused by events beyond our reasonable control, including but not limited to hurricanes and tropical storms, severe weather, wildfires, floods, earthquakes, government orders, mandatory evacuations, utility outages, internet disruptions, acts of terrorism, labor disputes, pandemics/public health emergencies, or other similar events (“Force Majeure Events”).
Refunds, credits, and reschedules (if any) during a Force Majeure Event will follow (1) the cancellation policy shown at booking, and (2) any non-waivable legal requirements. Weather that is uncomfortable, rainy, windy, or forecasted—without a mandatory evacuation order or a property-level uninhabitability issue—generally does not qualify for refunds outside the stated cancellation policy. If a mandatory evacuation or safety order applies to the Property, we will work in good faith to provide reasonable options consistent with the policy and applicable law.
We strongly recommend travel insurance, especially for coastal and weather-sensitive destinations.
8) Check-in, check-out, and late check-outs
Unless your confirmation states otherwise:
- Check-in: after 4:00 PM
- Check-out: by 10:00 AM
Early check-in/late check-out is not guaranteed and may require written approval and fees.
Unapproved late check-outs may incur fees, including additional-night charges where applicable and permitted by your Property’s rules.
9) House rules, occupancy, noise, events, and conduct
You agree to follow all Property Rules/House Rules provided in the listing, at checkout, in your confirmation, the Guest App, or the house manual, including rules related to:
- maximum occupancy and visitor limits,
- noise/quiet hours and neighborhood/HOA requirements,
- parking and local regulations,
- smoking/vaping restrictions,
- use of amenities (pool/spa/grill/fireplace/balconies/docks, etc.),
- events/parties (generally not allowed unless explicitly approved in writing).
Violations and enforcement: Serious violations (including unauthorized parties/events, occupancy overage, smoking where prohibited, or illegal activity) may result in immediate cancellation/eviction, additional fees, and/or involvement of security or law enforcement where necessary, to the extent permitted by the booking’s cancellation terms and applicable law.
10) Pets (varies by property)
Pets are allowed only at Properties explicitly designated as pet-friendly and only if your Reservation includes pet approval (and any applicable pet fees) as disclosed at booking.
Unauthorized pets may result in additional fees and/or cancellation/eviction as permitted by the Property rules and applicable law.
Service animals: We comply with applicable laws regarding service animals. Fees generally cannot be charged for a legitimate service animal, but guests may be responsible for actual damages caused by the animal where permitted.
11) Property condition, maintenance, and access during stay
We strive for accurate listings, but minor differences can occur (furnishings, décor, supplies). We (or authorized vendors) may enter the Property as reasonably necessary for maintenance, safety, repairs, or emergencies, and we’ll provide notice when feasible.
If a Property becomes unavailable due to events beyond our reasonable control (e.g., safety issues, major repairs), our responsibility is limited to working in good faith to assist with re-accommodation or refunds as required by your applicable cancellation policy and law.
12) Assumption of risk
Staying in a home involves ordinary risks (stairs, balconies, water features, grills, outdoor conditions, etc.). You accept responsibility for safe use of the Property and amenities and for supervising children and guests.
13) Communications (email and SMS)
By booking, you consent to receive transactional communications about your Reservation (confirmations, check-in instructions, support messages) by email and/or SMS, based on the contact details you provide and your preferences.
Marketing emails (if offered) are optional, and you can opt out anytime.
14) Prohibited use of the Service
You agree not to misuse the Service, attempt unauthorized access, scrape data, disrupt systems, submit false information, or use the Service/Property for unlawful activity.
15) Third-party services
The Service may integrate with or link to third-party services (payment processing, analytics, maps, etc.). Those services are governed by their own terms and policies, and we are not responsible for third-party services outside our control.
16) Disclaimers
The Service is provided “AS IS” and “AS AVAILABLE.” We do not guarantee uninterrupted access or that the Service will be error-free.
To the fullest extent permitted by law, we disclaim implied warranties regarding the Service.
17) Limitation of liability
To the fullest extent permitted by law:
- Coral Compass is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or stay.
- Our total liability for any claim related to the Service or a Reservation will not exceed the Total Charges you paid to Coral Compass for the Reservation giving rise to the claim.
Some jurisdictions do not allow certain limitations; in those jurisdictions, liability is limited to the maximum extent permitted by law.
18) Indemnification
You agree to indemnify and hold Coral Compass harmless from claims, damages, losses, and expenses arising from your breach of these Terms, violation of Property Rules, or misuse of the Property by you, your guests, or invitees, to the extent permitted by law.
19) Dispute resolution (binding arbitration + class action waiver)
Please read this section carefully. It affects your legal rights.
A. Informal resolution first
Before filing a claim, you agree to contact us at support@coral-compass.com and allow a reasonable opportunity to resolve the issue.
B. Binding arbitration
If we can’t resolve a dispute informally, you and Coral Compass agree that any dispute arising out of or relating to the Service, these Terms, or a Reservation will be resolved by binding arbitration, not in court, except that either party may bring a claim in small claims court if eligible.
Arbitration will be conducted remotely or in Salt Lake County, Utah, under the rules of a recognized arbitration administrator (e.g., AAA) unless we agree otherwise.
C. Class action waiver
You and Coral Compass agree to bring claims only on an individual basis. No class actions, collective actions, or representative proceedings are permitted.
D. Opt-out
You may opt out of this arbitration agreement by emailing support@coral-compass.com within 30 days of making your Reservation, stating your name, Reservation details, and that you wish to opt out of arbitration.
20) Governing law
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, except where the laws of the state where the Property is located require otherwise.
21) Changes to these Terms
We may update these Terms from time to time. The Effective Date reflects the latest version. Continued use of the Service after updates means you accept the revised Terms.
22) Contact
Questions about these Terms: support@coral-compass.com
Mail: 257 East 200 South, Ste 1080, Salt Lake City, UT 84111